Hot water systems
A hot water unit that's stopped working or isn't keeping up leaves a household without a basic need, and it's rarely obvious whether a repair or a full replacement is the better call. The right answer depends on the age of the unit and what's actually failed.
What the job involves
Electric, gas and heat pump units repaired or replaced, old unit taken away.
What's included
- Checking electric, gas and heat pump units to diagnose the fault
- Repairing units where that's the sensible option
- Supplying and installing replacement units
- Taking away the old unit as part of a replacement
- Explaining what was done before leaving
How a hot water system job runs
- Step 1:
Ring or send a photo of the unit and its label so we know what we're dealing with
- Step 2:
We check the unit and the call-out fee is given to you before we come out
- Step 3:
We give you both the repair price and the replacement price where repair makes sense
- Step 4:
Hot water replacements are quoted as one fixed price, including taking the old unit away
- Step 5:
Old unit removed and the new one explained before we leave
Good to know before you book
Do you come out after hours?
For burst pipes, no hot water and blocked toilets, yes, when one of us is available. After-hours rates are higher and we'll tell you the rate on the phone first.
My hot water has stopped. Repair or replace?
It depends on the age of the unit and what's failed. We'll check it and give you both prices where repair makes sense, so you can decide.
Do you work on older Queenslanders?
All the time. Old galvanised pipe, tight underfloor access and add-on bathrooms are a normal week around here.
Why does my drain keep blocking?
Usually tree roots, a sag in the pipe or a broken joint. A camera inspection shows us which, so the fix lasts longer than a clear-out.
Can you connect a gas cooktop or barbecue?
Yes. Mitch does our gas work, including cooktops, gas hot water and outdoor barbecue points, and tests everything before we leave.
Which suburbs do you cover?
Wynnum, Manly, Manly West, Lota, Wynnum West, Hemmant, Tingalpa, Murarrie, Belmont and Gumdale. Ring if you're nearby and we'll let you know.
Do you charge a call-out fee?
Yes. It covers getting to you and the first half hour, and we'll tell you how much it is when you book.
How the job is priced
Hot water replacements are quoted as one fixed price, including taking the old unit away. Whether repair or replacement suits your situation depends on the age of the unit and what's failed, so we check it first and give you both prices where a repair makes sense.
Also on offer
The other jobs we take on besides hot water systems.
Need help with hot water systems?
Ring Tidewell if your hot water's out, after-hours rates are quoted upfront