Privacy Policy

This policy explains how Tidewell Plumbing ("we", "us") handles personal information collected through this website. We are based in Queensland.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

When you send our quote request form, we receive what you enter:

• your name
• your email address
• your phone number
• your suburb
• what you tell us about the work you need, and your message
• when suits you to be contacted or for the work
• any photos or files you choose to upload

When you call, text or email us, we receive the details you choose to give us.

Like most websites, the site's hosting records basic technical information, such as your IP address, browser type and the pages requested, to keep the site running and secure.

Your information is seen by:

• Tidewell Plumbing, and the people who work with us when they need it to help you
• TradeDraft, which runs this website for us and stores enquiries sent through it on our behalf
• the email service that delivers enquiry notifications and our replies
• Google, which runs reCAPTCHA spam protection on our forms

Some of these providers, including Google and our email delivery service, may store or process information outside Australia, for example in the United States.

We may also disclose information where the law requires or allows it.

Enquiries are kept in a secure online system that only we and our website provider can access. We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure.

We keep it only as long as we need it for the reasons above or as the law requires, then delete it or remove the details that identify you.

Our forms are protected by Google reCAPTCHA, which checks that a person, not an automated program, is sending them. To do this it collects information about your device and how you use the page, and sends it to Google. Google's Privacy Policy and Terms of Service apply to that information.

We do not use analytics or advertising cookies on this website.

You can block or delete cookies in your browser settings. The site still works without them, though a form may ask you to confirm you are not a robot.

You can ask for a copy of the personal information we hold about you, or ask us to correct it. To do so, email us at tidewell@example.com.au or call 0491 572 549. We will respond within a reasonable time.

If you are concerned about how we have handled your personal information, please email us at tidewell@example.com.au or call 0491 572 549 first so we can try to put it right.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.